Terms and Conditions
Please give as much notice as possible when placing an order. An absolute minimum of 2 weeks is required as I can get booked up several weeks in advance and wouldn’t want to disappoint you by being unable to fulfil your request.
Please use the enquiry form on the Contact Me page, to outline your requirements and I will contact you to discuss. Please note I recommend a face to face meeting to ensure all parties are in agreement as to the requirements after which I will issue you with a quote.
When you accept the quote I will forward you an order form to complete along with my terms and conditions to be signed and returned to me.
Orders will only be considered as confirmed when a completed booking form is received and a deposit of 50% (non returnable) of the full quote has been paid. Please note that you will be receiving a bespoke product which has been made to order for you and as such I would be unable to re-sell any unwanted items.
The balance of the order will be due as follows:
7 days prior to delivery for single tier occasion cakes
21 days prior to delivery for Wedding Cakes and any cake with more than one tier
Pricing Information: Prices will depend on size, flavour, and the decoration and be laid out clearly in any quote. There are no hidden extras. All cakes will be delivered on an appropriate cake board and boxed accordingly. An approximate price guide is set out below and is for an iced cake with no decoration.
Delivery: If you are able to collect your cake that is great, if not I am happy to deliver but there may be a charge depending on how far I need to travel. This would be discussed and agreed at time of booking.
Please note that once the cake(s) have been collected and accepted they are considered to be delivered and The Pink Rose Cake Company is not liable for any damage or breakages incurred thereafter.
Wedding cakes/large displays requiring delivery and set up will be charged for, and will be set out in the initial quote
Complaints Procedure: Naturally I will do everything I can to ensure that you are absolutely delighted with your cake, however if I have got it wrong please let me know immediately so I can rectify the situation. I am unable to give refunds under any circumstances.
Compliments Procedure: If you like the cake that I have created for you please do let me know. My business relies so much on word of mouth and I’d love to share your experience on my web page and on Facebook so others can see it
Use of photographs/images. I would like to use photographs of your cake to promote my business. No photograph would be published until after it has been delivered to the intended recipient and no names would be published without the express permission of the recipient